Create & assign
Create a Work Order in the portal with instructions, a reference picture of what needs fixing, and the customer or site contact’s name, street address, building number, and phone number. Assign an activated company device.
Work OrdersClear assignments.
Clear assignments.
Visible progress.
Create work in the portal. Send it to a company phone. Keep the job, the technician’s evidence, and the office workflow connected.
Needs attentionOverdueDue todayNot assignedActiveCompletedCanceled
Dispatch with context
From assignment to completion.
Receive & work
A push notification tells the phone’s user that a Work Order has been assigned. The technician opens the instructions, takes photos or records video with either camera, and writes down what was done. Photo stamps include date/time, GPS coordinates, and a geocoded address; the address can be corrected manually during capture.
Complete & review
Review the technician’s notes, evidence, and Work Order PDF. Enable email notification for each Work Order upload, then browse the connected storage and download the package as a ZIP.
Handle the exceptions
See what needs a decision.
Use Needs attention, overdue, due-today, and not-assigned views to focus dispatch work. A technician can return the Work Order to the office with a note—for example, “This job is rescheduled for Friday”—so dispatchers can decide the next step.
- Reassign when plans changeReassign the Work Order from one company phone to another as responsibilities change.
- Transfer between phonesHand over the Work Order when another phone takes over the job.
- Keep a clear statusSee active, completed, and canceled work alongside priority and due date.
ON THE WAY TO THE JOB
The assignment includes the next action.
Tap to prepare a call
Tap the contact’s phone number to open the phone’s dialer with the number already entered. The technician chooses when to start the call.
Tap to open the location
Tap the street address to open maps on the phone. The technician can then start directions and navigate to the field location.
See the problem before arrival
Send a reference picture with the Work Order so the technician can see what needs fixing. Written office instructions and the technician’s work-performed notes stay with the job.
CAPTURE AROUND THE WORK
Before and after do not have to happen in one sitting.
Before now. After when the job is done.
Take the before photos, completely close the app, and return after the work. Reopen the same persistent Work Order session, capture the after photos, add your notes, and upload the complete package.
Back online? Upload continues.
If the connection drops, uploading resumes when the phone comes back online. Interrupted connectivity does not mean starting the evidence workflow again.
Your work evidence stays out of the gallery.
Photos stay within the Field Bundle workflow, not in the technician’s personal gallery. If an upload fails, share the evidence package as a ZIP through Android’s native share menu.
Your next deployment
Bring the field and office together.
Tell us about your team, your Work Orders, and where your evidence needs to live.